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Global IT Service Desk Manager — Lead & Optimize ITSM
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-29
Listing for:
Alliance Defending Freedom
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
Alliance Defending Freedom is seeking a Team Leader for the Service Desk to manage a dispersed IT support group across the US and international offices, including Dallas, TX. The role emphasizes transforming the function into a strategic department with process improvements and innovative ITSM practices.
You will lead ticket escalation, ensure SLAs, and drive continuous improvement while delivering hands-on support and coordinating with vendors and internal teams.
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