Cloud Operations Engineer

Career Opportunities with ECI Software Solutions

A great place to work.

Careers At ECI Software Solutions

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

ECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide. Our cloud and on-premises platforms support mission-critical operations across a diverse customer base. We are committed to delivering reliable, secure, high-performing, and cost-effective systems that our customers depend on every day.

The Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI’s success.

This is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.

• Provide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment.
• Follow runbooks for data refresh and application upgrades
• Troubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks.
• Administer MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting.
• Operate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems.
• Execute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks.
• Automate repetitive tasks using Power Shell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency.
• Perform routine maintenance:
  Windows patching, disk space management, log rotation and retention, and account/permission management on file shares.
• Monitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed.
• Support DR/BCP activities including periodic restore tests and documentation of recovery steps.

• Microsoft SQL Server: backups/restores, SQL Server Agent jobs, basic T-SQL, performance troubleshooting, maintenance plans
• Networking: TCP/IP, DNS, routing basics, firewall rules, port troubleshooting, packet capture fundamentals
• Automation & Scripting:
  Power Shell (task automation, scheduled tasks, service management), basic Git usage
• Observability & Incident: monitoring, alert triage, runbooks, on-call support, Jira/ITSM ticketing
• File manipulation & permissions: NTFS permissions, SMB shares, robocopy/basic batch scripting
• Infrastructure as Code (intro):
  Terraform (basic edits/consumption of modules)

Be a hands-on technical leader supporting mission-critical systems
Work with modern SRE, observability, and automation practices
Collaborate with global engineering and product teams
Competitive compensation, benefits, and growth opportunities

ECI Software Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace.