System Reliability & Support Lead - Hogan and Umbrella

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a System Reliability Support Specialist with PNC's Site Reliability Center (SRC) you will work from one of PNC's IT Hubs:

• Cleveland, Ohio
• Pittsburgh, Pennsylvania
• Denver, Colorado
• Phoenix, Arizona
• Birmingham, Alabama
• Dallas, Texas

• Support the production environment for UMB/UMT.
• Provide CTB resources documentation on the Hogan migration process.
• Train CTB resources on the Hogan migration process.
• Provide solutions for issues that occurred during the Hogan migration process.
• Support the QA and PAS batch cycles.
• Liason to CICS for new files or issues.
• Validate Tevents.
• Assist and monitor Key Range Rebalance process (all env).
• Lead and participate in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
• Perform maintenance, including installation of patches and upgrades.
• Coordinate with delivery teams to ensure changes are implemented to maintain a stable production environment.
• Incident detection, resolution and/or escalation.
• Analyze and identify root cause of incidents.
• Gather information and report on design, reliability, maintenance problems and bugs.
• Monitor systems availability, performance, and capacity against baseline metrics and report trends.
• Implement methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.
• Educate and coach more junior staff to ensure in‑depth knowledge of supported systems and applications.
• Lead application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Preferred

Skills:

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Mainframe Support, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design.

Competencies: Analytical Thinking, Application Maintenance, Application Programming Interfaces (APIs), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Problem Management, Requirements Analysis, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting.

Work Experience: Roles at this level typically require a university/college degree with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education &

Certifications:

Bachelor's required. No specific certifications or licenses required. Hogan and Umbrella experience highly preferred.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement;

educational assistance, including select programs fully paid; a robust wellness program with financial incentives. PNC also provides paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional…