IT Business Analyst

• Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US (On-site)
• Job Category Technology:
  Individual Contributors
• Job Category Information Technology
• Job Function Software Engineering and Integrations

Core Responsibilities & Duties:

• Strong initiative to learn LTL processes (transportation management systems, freight workflows and business processes) and map together for gap analysis, reporting, software requirements, and/or presentations
• Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps
• Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making.
• Mindful of attention to detail and ability to validate freight rating, billing data, and operational results
• Understand IT projects and project management within a transportation and logistics environment
• Lead LTL Operations IT projects from start to finish including TMS enhancements, freight rating systems, and terminal management tools
• Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network
• Other duties as assigned

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field
• Logistics industry experience is required
• 3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment
• Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements
• Demonstrated ability to gather, analyze and document business requirements for IT projects with minimal supervision
• Experience working with business leaders and functional users to lead technology projects from initiation through delivery
• Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data
• Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner
• Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions
• Excellent written and verbal communication skills with strong attention to detail
• Experience with Transportation Management Systems (TMS) such as Mercury Gate, SAP TM, or similar platforms preferred
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred
• Ability to thrive in a fast-paced environment managing multiple priorities simultaneously

• Ideal candidate willpossessa “can do” attitude with a “will do” work ethic
• Must be a self-starter that does not require constant direction
• Ability to communicate effectively with all levels of operations/users
• Strong team player that thrives in a fast-paced environment
• Excellent communication and problem solving skills
• Be able to drive/display ownership/proactive behavior
• Efficiently handle multiple IT projects simultaneously
• Able to communicate effectively in English (Oral and Written) across range of cultural differences

This is an onsite position located out of Coppell, TX.

Forward Air is an Equal Opportunity Employer

#LI-Onsite #LI-BT1

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance;
  Health Savings Account (HSA);
  Vision;
  Dental;
  Life and Disability;
  Critical Illness;
  Accident Indemnity;
  Hospital Indemnity;
  On-demand telehealth via Teladoc;
  Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match;
  Employee stock purchase program;
  Flexible Spending Account (FSA);
  Commuter Benefits;
  LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days…