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Senior Customer Experience Strategist
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-08-01
Listing for:
The Judge Group
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst, Business Intelligence, Business Systems & Technology Analysis
Job Description & How to Apply Below
We1re seeking a Senior CX Strategist to lead the design and evolution of employee-facing technology experiences. This role will drive human-centered design initiatives, CX measurement strategy, and cross-functional alignment to improve how internal services are delivered.
This is a contract opportunity that is hybrid to their Dallas location.
RESPONSIBILITIES- Lead end-to-end CX initiatives using human-centered design principles
- Design and facilitate complex workshops (journey mapping, service blueprinting, co-design) with senior stakeholders
- Drive qualitative and quantitative research to uncover employee insights and opportunities
- Own and evolve CX measurement programs (VoC, surveys, listening posts, dashboards)
- Synthesize data into clear narratives, trends, and prioritized recommendations
- Guide creation of CX artifacts (journey maps, service blueprints, experience frameworks)
- Identify experience risks tied to technology changes, automation, and service delivery models
- Operate within Agile/Kanban environments, managing CX initiatives via Jira
- 5+ years of experience in CX, UX strategy, or service design (internal/employee experience preferred)
- Familiarity with Service Now (Employee Center, ITSM/CSM modules) from a user experience perspective
- Dashboards and analytics:
Power BI, Tableau, Service Now Performance Analytics
Position Requirements
10+ Years
work experience
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