ServiceNow SAM Consultant
Listed on 2026-08-03
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IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager, IT Specialist
CTG is seeking to fill a Service Now SAM Consultant position for our client.
Join a high-impact enterprise team responsible for designing, implementing, and optimizing Service Now Software Asset Management (SAM) solutions. This role will focus on software licensing, entitlement management, IT asset governance, and Service Now platform enhancements while partnering with stakeholders across IT operations, cybersecurity, and business teams. The ideal candidate has strong hands‑on Service Now experience and a deep understanding of software asset management best practices.
Location: Dallas, TX
Duration: 11 months
Key Responsibilities- Configure, implement, and enhance Service Now modules including SAM, ITAM, ITSM, CMDB, and workflow automation.
- Lead Service Now implementation and optimization projects for enterprise organizations.
- Manage software licensing, entitlement management, compliance monitoring, and audit readiness.
- Evaluate and improve IT asset management and software asset management processes.
- Integrate Service Now with enterprise applications including Azure Dev Ops, SCCM, Epic EMR, identity management platforms, and related systems.
- Develop workflows, dashboards, reports, and automation to improve operational efficiency and asset visibility.
- Maintain accurate CMDB data and support configuration management best practices.
- Partner with business and technical teams to gather requirements and deliver scalable Service Now solutions.
- Troubleshoot platform issues and recommend continuous improvements.
- Create technical documentation and support knowledge transfer activities.
- Extensive hands‑on experience with Service Now, including ITSM, ITAM, SAM, and CMDB.
- Strong knowledge of software licensing, entitlement management, software compliance, and SAM audit processes.
- Experience implementing Service Now solutions in large enterprise environments.
- Experience integrating Service Now with enterprise platforms and third‑party applications.
- Strong analytical, problem‑solving, and data management skills.
- Excellent understanding of enterprise IT operations and IT asset lifecycle management.
- Ability to communicate effectively with technical and business stakeholders.
- Experience with Service Now SAM Pro, Flexera, Snow, or similar software asset management platforms.
- Service Now Certified System Administrator certification.
- ITIL v4 Foundation certification.
- Experience supporting cloud environments and configuration management baselines.
- Background working with healthcare, insurance, retail, or financial services organizations.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and professional experience.
- Five (5)+ years of experience implementing and supporting Service Now solutions in enterprise environments.
- Proven experience delivering Service Now Software Asset Management and IT Asset Management solutions.
- Experience leading Service Now implementations and enterprise integration initiatives is highly preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
About CTG
CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest‑growth industries.
Together, we shape what's next—working shoulder to…
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