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Senior Support Engineer — Automation & Escalations (SaaS Security
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-08-03
Listing for:
Obsidian-Security
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations, Systems Engineer
Job Description & How to Apply Below
Obsidian Security is seeking an experienced technical support engineer to own complex, high-severity tickets and drive automation to scale support. You will resolve deep API, identity, and integration issues, while partnering with Product and Engineering to root cause problems and implement permanent fixes.
You will help design, build, and tune agentic support systems, including automated triage, resolution, and knowledge retrieval, and translate resolutions into reusable automation.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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