ServiceNow Technical Architect

Service Now Technical Architect

Job Location:

Dallas, Texas

Location Flexibility:
Multiple Locations in Country

Req

Posting

Start Date:

6/29/26

** Service Now Technical Architect :*
* Following the rapid expansion of new clients into the Fujitsu SaaS Service Now practice, we are seeking a Senior Technical Architect - Service Now with extensive experience in ITSM, ITOM, Sec Ops and enterprise integrations. This role requires a proven track record of delivering large-scale Service Now solutions and the ability to lead engagements end-to-end, ensuring strategic alignment, technical excellence, and customer success.

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* What we offer:

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* - The opportunity to design and build Service Now solutions to multiple sectors both with our existing client base and new customers.

- Unrivalled investment and training in you and your career

- Stimulating environment offering ongoing learning opportunities

- Culture of innovation and inspiration

- Competitive salary and generous benefits

- A very flexible and creative environment for everyone.

- Supportive environment to innovate, co-create products within Service Now or any other technology.

** Role and Accountabilities:*
* We are seeking a highly accomplished and visionary Service Now Architect with deep expertise across Service Now's IT Operations Management (ITOM), IT Service Management (ITSM), and Security Operations modules, alongside robust integration capabilities. The ideal candidate will be responsible for designing and guiding the implementation of comprehensive, scalable, and secure Service Now solutions that align with business objectives and adhere to Service Now best practices.

This role demands a strong understanding of ITOM Discovery and Service Mapping.

Candidates will be experienced in leading Service Now engagements end to end,

** In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:*
* - Lead the architectural design and development of end-to-end Service Now solutions, translating complex business requirements into technical designs for ITOM, ITSM, SPM, and VR.

- Develop architectural blueprints, roadmaps, and target states for Service Now implementations that encompass all relevant modules and integrations.

- Specialize in implementing, optimizing, and ensuring regular updates for ITSM, ITOM Discovery and Service Mapping configurations to maintain accurate and current Configuration Management Database (CMDB) data and service relationships.

- Lead the architecture, design, and delivery of Service Now solutions across ITSM, ITOM (Discovery, Service Mapping, Event Management), and ITAM (HAM & SAM).

- Define and implement scalable integrations with enterprise systems such as Tanium, SCCM, JAMF, Micro Focus, and cloud platforms (AWS, Azure, GCP).

- Conduct discovery and requirements workshops, guiding clients on industry best practices and translating business needs into robust technical solutions.

- Provide thought leadership and governance for technical architecture, ensuring scalability, security, and maintainability of Service Now implementations.

- Collaborate with project managers, product owners, and business analysts to align technical solutions with business outcomes.

- Mentor and provide technical leadership to developers and consultants, ensuring adherence to architectural standards and platform best practices.

- Conduct technical assessments, design reviews, and optimization of existing Service Now implementations.

- Stay current with Service Now roadmap, releases, and emerging technologies, advising clients and teams on adoption strategies.

- Co-create and co-develop IP solutions.

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* Required Qualifications:

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* - Bachelor's degree in computer science, Information Technology, Engineering, or a related field, Master's degree preferred.

- Familiarity with AI solutions in Service Now

- Deep, hands-on architectural experience with Service Now ITOM (Discovery, Service Mapping, Event Management).

- Experience delivering at least 2-3 full lifecycle Service Now implementations in the role of Architect / Lead Consultant.

- Proven expertise in architecting and implementing ITSM, SPM, APM, and VR modules.

- Thorough understanding of Service Now best practices, platform capabilities, and limitations.

- Demonstrated experience in designing and implementing complex integrations (using OOTB connectors, Integration Hub, REST/SOAP APIs).

- Excellent communication, presentation, and interpersonal skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.

- Strong analytical, problem-solving, and decision-making abilities.

- Ability to work independently and collaboratively in a fast-paced environment.

- Participate in strategic planning and roadmap development for the Service Now platform.

** Skills and Certifications*
* - Service Now Certified System Administrator (CSA)

- Preferred: CTA or CMA

- Service Now Certified Application Developer (CAD)

- Service Now Certified Implementation Specialist (CIS) - IT…