Service Now ITSM Engineer

Job Title

Required Skills:

• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Service Now knowledge excellent managerial skills and ability to collaborate with team members
• Ability to analyze a high volume of technical data and work in a fast-paced environment
• Strong problem solving, analytical, and time management skills
• Provides leadership in any one of these key ITIL areas:
  Incident Management, Problem Management, Change Management and Event Management
• Work independently to lead resolution activities for complex enterprise impacting MIs, MICs and impactful incidents by engaging IT resources throughout the organization
• Prioritize incidents according to their urgency and influence on the business and assign priority to the major incident as per the specified guidelines