Journey ​/ Channel Operations Lead

Job Description

Owns end-to-end delivery of customer journeys across channels (email, SMS, push, app, third-party), ensuring execution aligns with business priorities, platform capabilities, and governance standards in Adobe AJO.

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• Strong experience with Adobe Journey Optimizer (AJO) and Customer Journey Analytics (CJA)
• Experience owning and managing cross-channel customer journeys across email, SMS, push notifications, mobile app, and other digital channels
• Strong understanding of Adobe Experience Platform (AEP), audience segmentation, customer profiles, and journey orchestration
• Experience leading journey operations, release management, and campaign governance within a large enterprise environment
• Proven experience prioritizing work, managing delivery roadmaps, and coordinating across multiple stakeholders and teams
• Experience establishing and enforcing QA, testing, and launch governance standards
• Ability to troubleshoot journey execution, delivery issues, and operational risks within marketing automation platforms
• Experience managing external agencies, offshore teams, or vendors as execution partners while maintaining ownership of strategy and decision-making
• Adobe Real-Time Customer Data Platform (RT-CDP) experience
• Workfront administration or workflow management experience
• Jira or Agile project management experience
• SQL proficiency for audience validation, troubleshooting, and reporting
• API and integration experience across marketing technology platforms
• Experience with Adobe Experience Manager (AEM)
• Knak experience for modular content creation and email production
• Knowledge of personalization strategies, decisioning, and dynamic content delivery
• Experience building operating models, governance frameworks, and journey architecture standards