Lead Project​/Program Mgmt - Call Center Ops Support

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

(Customer Care Operations Support | Data & Analytics)

We’relooking for a
Lead Project / Program Manager
to drive transformation across our
Customer Care Operations Support
organization.

This is not a traditional PM role.

You’lloperateat the intersection of
data, business intelligence, and execution
—partnering across
Operations, Product, Data, and Technology
to turn insights into real, scalable outcomes.

If you thrive in fast-moving environments,canbring clarity to ambiguity, and love turning data intoaction—this role is built for you.

Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.

Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.

Lead Cross-Functional Execution
Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.

Optimize Customer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.

Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.

Manage Risk & Solve Problems
Proactivelyidentifyrisks, remove blockers, and drive resolution across stakeholders and teams.

Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.

Influence Without Authority
Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

• Proven success leading
  large-scale, cross-functional programs
  with measurable business impact

• Strong ability to
  translate strategy into execution
  (roadmaps, prioritization, delivery)

• Experience working in
  data-driven environments
  (analytics, BI, operations, or CX)

• Exceptional
  stakeholder management and communication skills

• Demonstrated ownership of
  end-to-end delivery
  (risk, dependencies, governance, execution)

• Ability tooperatein
  ambiguous, fast-paced environments
  and drive clarity

• Experience supporting
  Customer Care, Operations, or Customer Experience organizations

• Exposure to
  business intelligence, analytics, or automation initiatives

• Familiarity with
  Agile, Waterfall, or hybrid delivery models

• Track recordof influencing
  senior leadership and cross-functional teams

• High-visibility role with
  direct impact on customer experience and operational performance

• Opportunity to
  lead transformation initiatives at scale

• Work at the intersection of
  data, strategy, and execution

• Partner with
  senior leaders across the business

• Bachelor’s degree (or equivalent experience)

• ~5+ years of experience in
  project/program management, operations, or analytics-driven roles
• Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.

• Certifications (PMP, Agile, etc.) a plus

Ifyou’rea
business-minded program leader
who can connect
data, strategy, and execution
—and want to drive meaningful transformation—this is a high-impact opportunity.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee…