Sr Ops Research Perf & Strategy Analyst

Senior Operations Research Performance & Strategy Analyst

We are committed to providing our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Ready to turn data into insights that shape Southwest's revenue strategy and business performance? As a Senior Operations Research Performance & Strategy Analyst, you will use advanced analytics, statistical techniques, and data science methodologies to evaluate opportunities, validate hypotheses, and support strategic decision-making across Revenue Management. You will combine data from multiple sources to develop actionable insights, inform optimization efforts, and support initiatives that help maximize revenue while maintaining Southwest's low-cost brand.

In this role, you will create compelling dashboards, visualizations, and performance reporting that simplify complex data and enable informed decisions across cross-functional teams. Your work will directly influence revenue strategies, operational performance, and innovation initiatives that support Southwest's long-term success.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Incorporate Yield Management and Pricing concepts with Commercial goals to enable Revenue Management to maximize revenue while maintaining our low cost brand
• Enable Yield Management and Pricing to be more effective and efficient by working with more senior members of the team to create reports and strategies
• Identify opportunities for revenue generation on Revenue Management, Commercial and Enterprise projects based on analysis with support from Leader
• Seek opportunities within normal scope of work and proactively make recommendations based on system knowledge and analysis to improve revenue performance and meet Revenue Management goals
• Represent Revenue Management in cross-team discussions with direct Leadership involvement
• Perform research, mine data, develop conclusions and presenting findings to Leaders for discussion and evaluation
• Present and communicate occasionally to Revenue Management Senior Leaders
• Train and mentor junior analysts within the Revenue Management
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities:

• Advanced knowledge in Yield Management, Pricing, reservation systems, Global Distribution Systems, forecasting systems and optimization
• Advanced skills with Microsoft products:
  Excel (pivot tables, VBA and slicers), Access, Outlook, Teams, etc., advanced skills in SQL and database management and working knowledge of JAVA or Python or Alteryx
• Ability to make sense of, combine, and organize information into meaningful patterns, present this data and provide in meaningful formats so others may continue analysis
• Ability to tell when something is wrong or is likely to go wrong, which may not involve solving the problem, only recognizing there is a problem
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to identify and solve complex problems—at times this involves developing unusual or clever ideas but at its core this is using logic and…