Supply Chain Management Operations Analyst

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

As a Supply Chain Management Operations Analyst supporting the Center of Excellence (COE) Team, you'll help deliver, support, and enhance the technology solutions that power Supply Chain Management operations across Southwest. You'll provide Level 1 and Level 2 support for Source-to-Pay (S2P) platforms including Coupa, Ironclad, and SAP, while partnering with Customers to troubleshoot issues, respond to inquiries, and drive continuous system improvements.

You'll lead and support enhancements, perform system administration activities, manage technical and functional documentation, coordinate data and information requirements, and help ensure projects and technology initiatives are delivered on time and aligned with business needs.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Create content and conducts training to help lead resolution of customer service issues by explaining logic, processes, and procedures

Mentor both SCM Team Members and end users on functionality and capabilities of SCM Source-To-Pay systems

Partner with the Technology Team members, on behalf of the SCM Business, to provide advice and leads focused SCM projects including process improvement or Source-To-Pay system enhancements

Perform operational change activities, including user acceptance testing; execution and analysis; documentation; post implementation monitoring and support

Identify and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value

Maintain working knowledge of administrative functions of all SCM Systems and performs systems administration activities and supports projects as a subject matter expert with an understanding of the system functionality

Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities

Drive change management to increase purchase order spend and minimize non-PO activity

Experiment to find new solutions & identifies and creates the processes necessary to complete low-complex tasks including system improvements

Supports projects as a subject matter expert with an understanding of the implications of the system functionality

Provide support in-person, via telephone or email messaging to all end users of Supply Chain Management systems and processes and enters tickets into issue tracking tool

Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of administrative and clerical procedures…