People Advisory Services - Global Payroll Operate - Tech Lead - Manager

Location:

Chicago, Miami, Dallas, Atlanta, New York, Iselin

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EY Global Payroll Operate (GPO) is a multidisciplinary practice delivering standardized, scalable, and technology-enabled global payroll services across 150+ countries. The Manager – Technology Consultant is a client-facing technology lead role within the GPO Technology team, responsible for leading effective implementation of EY’s payroll technology solutions in alignment with global standards and client-specific requirements. The role serves as the primary technology point of contact for clients and internal stakeholders during GPO implementations and coordinates across business, implementation, configuration, data, testing, and product teams.

The Manager – Technology Lead Consultant is accountable for translating client business and payroll requirements into clear, actionable technology specifications and supporting their implementation within the GPO technology ecosystem. The role bridges clients and technical configurators by ensuring requirements are understood, documented, validated, aligned to GPO standards, and implemented accurately through a structured and trusted technology delivery journey.

• Act as the primary technology point of contact for clients and internal stakeholders on GPO technology-related topics throughout the implementation lifecycle.
• Lead client-facing workshops, discovery sessions, and design discussions to gather, clarify, and validate business, technical, data, reporting, workflow, and integration requirements.
• Clearly explain GPO technology capabilities, constraints, design decisions, dependencies, and delivery expectations to client stakeholders across HR, Payroll, IT, and Operations.
• Translate client requirements into structured functional and technical design documentation for GPO tools such as Digi Pay, Payroll Command Centre, workflow components, integration components, and related technology solutions.
• Ensure requirements and proposed solutions align with GPO global standards, approved delivery methodologies, compliance expectations, and client-specific needs.
• Coordinate with the Technology Configurator to clarify requirements, explain design intent, review configuration outputs, and support issue resolution against documented requirements.
• Work with data migration, testing, payroll, product, and implementation teams to support seamless end-to-end delivery of technology components.
• Monitor technology implementation progress, risks, issues, assumptions, and dependencies, escalating where appropriate to implementation leads or senior stakeholders.
• Maintain accurate documentation of requirements, solution designs, technology decisions, assumptions, configuration review outcomes, and client validations.
• Contribute to continuous improvement of GPO technology methodologies, templates, documentation, reusable assets, and lessons learned.

• PMP Strong experience in technology consulting, system implementation, requirements gathering, or solution design, preferably within payroll, HR, or financial systems.
• Proven experience in client-facing roles, including facilitating workshops, documenting requirements, and managing stakeholder expectations.
• Solid understanding of implementation life cycles, functional design, configuration handoff, testing support, and go-live readiness activities.
• Ability to translate complex business and payroll requirements into clear, structured technology specifications and design documentation.
• Strong communication, stakeholder management, facilitation, coordination, and documentation skills.
• Ability to work effectively across cross-functional and global teams, including configuration, data migration, testing, payroll, product, and implementation teams.
• Working knowledge of payroll operations, HR technology, data flows, reporting, integrations,…