Senior Siebel Administrator

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The Senior Siebel Administrator is responsible for the administration, maintenance, optimization, and support of Oracle Siebel CRM environments across the enterprise. This role ensures the stability, security, availability, and performance of critical CRM applications while supporting upgrades, integrations, cloud initiatives, and disaster recovery activities. The successful candidate will serve as a subject matter expert for Siebel infrastructure and administration, partnering with development, infrastructure, database, and business teams to deliver reliable and scalable solutions that support business operations.

• Administer and support Oracle Siebel CRM environments across development, testing, and production environments.
• Install, configure, maintain, and upgrade Oracle Siebel applications on both Windows and Linux platforms.
• Lead and support Siebel upgrades to current releases, preferably Siebel 25.x and newer versions.
• Configure and maintain Siebel Gateway clustering, multi-mode Application Interface (AI) load balancing, and related infrastructure components.
• Monitor system performance and execute performance tuning activities across Siebel Servers, Application Object Managers (AOMs), Application Interface (AI), Gateway Servers, Tomcat servers, and supporting infrastructure.
• Troubleshoot and resolve complex application, infrastructure, and integration issues, including EAI component crashes through analysis of FDR reports, component logs, and system logs.
• Perform system administration activities including application configuration, component management, parameter configuration, and environment maintenance.
• Support and troubleshoot Single Sign-On (SSO), LDAP, and Active Directory integrations.
• Develop and maintain automation solutions for routine administrative activities using Windows batch jobs, Linux cron jobs, and scripting tools.
• Install, configure, upgrade, and support BI Publisher integrations with Oracle Siebel environments.
• Design, support, and execute Disaster Recovery (DR) setup, testing, and validation activities.
• Manage and support Siebel deployments hosted on Oracle Cloud Infrastructure (OCI) and other cloud platforms.
• Collaborate with development, infrastructure, and database teams to ensure system reliability, scalability, and continuous improvement.
• Monitor environment health, proactively identify issues, and implement corrective actions to minimize downtime.
• Create and maintain technical documentation, operational procedures, and support knowledge articles.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience administering and supporting Oracle Siebel CRM in enterprise environments.
• Hands-on experience installing and supporting Oracle Siebel on Windows and Linux platforms.
• Experience performing Siebel upgrades, migrations, and patching activities, preferably on recent Siebel versions.
• Strong knowledge of Siebel architecture including Gateway Server, Enterprise Server, Application Interface (AI), AOMs, and Tomcat environments.
• Experience configuring and supporting Siebel Gateway clustering and load-balanced environments.
• Strong experience with Siebel performance monitoring, troubleshooting, and tuning.
• Experience troubleshooting EAI component failures and analyzing system logs and diagnostic reports.
• Experience supporting SSO, LDAP, and Active Directory integrations.
• Experience automating administrative processes through scripting, Windows batch jobs, and Linux cron jobs.
• Experience designing, supporting, and testing disaster recovery solutions.
• Basic Oracle Database administration knowledge, including connectivity, monitoring, and troubleshooting.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills and the ability to work effectively with cross-functional teams.

• Experience managing Oracle Siebel environments in Oracle Cloud Infrastructure (OCI), AWS,…