Information Technology - Workplace Technology Engineer ​/ Product Analyst

Workplace Technology Engineer / Product Analyst

The Workplace Technology Engineer / Product Analyst supports the Workplace Technology Architect in delivering and scaling conference room and workplace collaboration solutions. This role is responsible for day-to-day product execution, standard implementation, and operational enablement, ensuring workplace technology solutions are deployed consistently, supported effectively, and continuously improved.

• Work with Architectural lead to develop workplace standards through interoperability and compatibility design standards for A/V Infrastructure.
• Execute against the workplace technology roadmap and backlog
• Coordinate deployments, upgrades, and changes across conference room environments
• Track deliverables, risks, and dependencies across multiple initiatives

• Apply defined standards, configurations, and reference designs to real-world deployments
• Ensure all room builds and updates align with approved architecture and technology stacks
• Validate configurations and support quality checks before production rollout

• Work closely with operations teams to ensure solutions are deployable, supportable, and documented

• Build guides
• Configuration templates
• Support documentation and runbooks
• Assist with incident triage and root cause analysis for workplace technology issues

• Gather feedback from users and operations to identify improvement opportunities
• Support pilots, testing, and validation of new technologies and capabilities
• Help refine standards and configurations based on real-world performance

• Coordinate with vendors, integrators, and internal teams during deployments
• Assist with validation of new hardware, firmware, and platform updates

• Supports delivery of firm-wide conference room and workplace technology solutions
• Enables consistent implementation of standards across hundreds of rooms and devices
• Improves operational efficiency through documentation, repeatability, and process discipline
• Acts as a key bridge between architecture, engineering, and operations

• 5+ years related experience with 3+ years domain experience (AV and unified comms segment)
• Bachelor's degree from an accredited college or university is preferred. Minimum of a high school diploma or GED required.
• Experience with AV/UC, conference room technologies, or workplace IT systems
• Familiarity with platforms such as Client Teams Rooms, Webex, or similar
• Strong attention to detail in configuration, documentation, and standardization
• Ability to manage multiple work streams and coordinate across teams
• Strong troubleshooting and problem-solving skills
• Consistent, standards-aligned deployment of workplace technology solutions
• Reduced operational friction through clear documentation and repeatable processes
• Effective execution of projects and backlog items
• Contribution to continuous improvement of user experience and system reliability
• Some travel needed - 10%