IT Operations Analyst - Sponsorship not Available
Listed on 2026-09-12
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IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
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IT Operations Analyst - Sponsorship not AvailableFull Time Professional Dallas, TX, US
2 days ago Requisition
Salary Range: $70,000.00 To $95,000.00 Annually
Are you a tech-savvy problem solver looking to take the next step in your IT career? Via One Services is looking for an IT Operations Analyst to provide Level 2 support, manage user accounts, and maintain hardware across our environments.
This role serves as a vital bridge between our end users, Development, and Architecture teams. If you are eager to sharpen your skills and eventually transition into a Systems or Infrastructure Administration role, this is the perfect opportunity for you!
Level 2 Technical Support:
Diagnose and resolve hardware/software issues via ticketing systems and in-person support.
System & Account Administration:
Manage user account lifecycle (creation, updates, offboarding) across internal and third-party systems.
Hands-On Diagnostics:
Serve as "remote hands" for Desktop Support and Architecture teams through on-site hardware provisioning and diagnostics.
Escalation Management:
Resolve complex technical issues or route them effectively to Level 3 support and management.
Documentation & Asset Management:
Maintain accurate IT asset inventories, write troubleshooting guides, and help enforce PCI/PII compliance controls.
Process Improvement:
Work closely with vendors and internal teams to streamline IT operations.
Experience:
3+ years in a user-facing tech support role (desktop, systems, or network support).
Technical Knowledge:
Familiarity with Windows/macOS desktop environments and Microsoft/Apple ecosystems.
System Familiarity:
Prior exposure to ITSM/ticketing platforms.
Core
Skills:
Strong independent troubleshooting habits, ability to prioritize tasks, and excellent communication skills for non-technical and technical audiences alike.
Growth Mindset:
High curiosity and a genuine desire to learn new software, systems, and technologies.
Skills:
Hands-on experience administering Google Workspace , AWS , or MySQL/MariaDB databases.
Scripting or programming experience with tools like Bash, Power Shell, SQL, Python, Java, or PHP .
Physical Requirements & Work EnvironmentStandard office environment with moderate noise levels.
Desk-based position requiring extended periods of computer use.
Ability to lift up to 15 lbs. occasionally and move around the premises as needed for hands-on IT support.
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