Design Operations

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As a Design Operations Specialist, you will operate at a strategic level, ensuring that design work is enabled by clear processes, strong coordination, and reliable delivery. This role focuses on how design gets done rather than creating design outputs, making it easier for designers and cross functional partners to plan, execute, and deliver high quality work for customers. You will create structure around design activities, remove operational friction, and help teams focus on outcomes that matter.

What you will do
• Establish and maintain design processes that support planning, delivery, and quality across design projects
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
• Manage communication flows related to design activities, including timelines, dependencies, and updates
• Identify and address operational issues that impact design efficiency, consistency, or quality
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
• Support continuous improvement of Design Ops practices based on observed challenges and results

Who You Are Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required skills and experience
• Experience working in Design Ops, design operations, or a closely related operational role within a design organization
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams
• Experience coordinating multiple design projects or initiatives at the same time
• Ability to define, document, and improve processes that support consistent design delivery
• Experience working with designers and non-design partners to align on scope, timing, and expectations
• Comfort working at both a strategic and tactical level to solve operational challenges
• Experience using planning, tracking, or collaboration tools to manage design activities

Preferred skills and experience
• Experience supporting design teams in a large or complex organization
• Familiarity with experience design, service design, or digital product design environments
• Experience with change management or…