IT Tech Level 2

Career Opportunities with Three Oaks Hospice

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Come join our team at Three Oaks Hospice and our sister companies—
Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

The IT Technician II provides advanced technical support and day-to-day systems administration for Three Oaks Hospice and its affiliated organizations — Agape Hospice Care, Sage Hospice, and Elevation Hospice — supporting clinical and administrative staff across 40+ active locations.

This is an escalation-level, administration-weighted role. Beyond resolving complex end-user issues handed up from Level I, the IT Technician II owns recurring administration of the organization’s core platforms: identity and access in Microsoft Entra , endpoint and mobile device management, telephony, and the supporting infrastructure that keeps 40+ sites connected.

The position operates in a healthcare environment where system availability directly affects patient care. It requires sound prioritization judgment, disciplined change control, and consistent safeguarding of protected health information (PHI) in accordance with HIPAA and organizational policy.

On Call: 1 x every 6 weeks

• Administer the full user lifecycle across the Microsoft 365 tenant: account creation, moves, permission changes, and terminations in accordance with the IT onboarding and offboarding SOPs.
• Manage Microsoft Entra , security and distribution groups, license assignment and reclamation, and role-based access.
• Configure and maintain multi-factor authentication and Conditional Access policy. Confirm that any MFA exclusion applied during account setup is removed before the associated ticket is closed.
• Administer Exchange Online mailboxes, shared mailboxes, distribution lists, mail flow rules, and quarantine release.
• Administer Microsoft Teams, including team provisioning, membership, policy, and meeting and voice configuration.
• Administer the endpoint fleet through Ninja One — patch policy, software deployment, scripted remediation, alert response, and fleet reporting.
• Image, configure, deploy, and decommission laptops, desktops, tablets, and peripherals; maintain accurate asset records from procurement through disposal.
• Execute and report on the Windows 11 readiness and upgrade program, including remediation of non-compliant devices and week-over-week progress reporting.
• Administer mobile devices in Mobile Iron — enrollment, compliance policy, application distribution, and remote wipe of lost or separated-employee devices.
• Provide remote support using Ninja One Remote, Splashtop and Team View.
• Administer core network services including DNS, DHCP, file and print services, and certificate lifecycle.
• Perform routine server administration: patching, service health monitoring, capacity and storage review, and scheduled maintenance within approved windows.
• Track platform licensing, renewals, and utilization; flag capacity and cost issues to the Director of Information Technology.
• Support Azure resources in use, including storage accounts and…