Corporate Planning & Management, Customer Experience, Associate, Dallas Dallas · · Associate

Gateway Team

The Gateway Team sits within the Customer Experience department of Global Procurement under Corporate Planning & Management (CPM). Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. The Gateway Team works within our Procurement Hub tool that operates as the firm's centralized "Front Door" for all procurement and vendor management requests via the Procurement Hub.

The Gateway Team serves as the single point of contact for all incoming business requests, responsible for guiding, triaging, validating, and orchestrating requests across the end-to-end vendor lifecycle - from initial intake through to vendor activation and service commencement.

The role requires collaboration with different functions across the Firm and within Global Procurement on a regular basis, for example, Sourcing Category Leads, Payment Operations, Anti-Bribery & Corruption / Sanctions (AB&C), Third Party Risk Management, Data Analytics and Reporting (DAR), Tooling, Transformation and Risk Management, and Legal. Additionally, the role requires an ability to work independently - managing end-to-end business processes across multiple parallel work streams, performing risk-based triage and classification, coordinating handovers to Sourcing, executing managed-service vendor onboarding for negligible-risk engagements, and providing structured guidance for non-negligible engagements - all while maintaining SLA discipline, audit-ready documentation, and a consistent book of work.

The Gateway Team is at the forefront of the firm's Connected Customer Journey - replacing siloed, manual processes and dispersed data across fragmented systems with a single-entry point, AI-enabled workflows, and clear ownership. We are redefining how business divisions interact with Global Procurement by delivering a streamlined, transparent, and risk-proportionate experience.

The Gateway Team plays a critical role in protecting the firm while enabling business activity. We ensure every procurement request starts in the right place with the right information - accurately assessed for engagement risk, appropriately routed, and efficiently progressed through the firm's third-party risk framework.

At the same time, the Gateway Team is a key contributor to the firm's overall client and supplier experience. Through timely query resolution, proactive communication at key milestones, structured escalation protocols, and ongoing process improvements, the team strengthens interactions across Global Procurement and business teams - ensuring users feel they have a clear entry point, clear ownership, and a simpler path through supplier and sourcing intake.

on the firm's procurement intake and third-party risk management policies, standards, and systems
-including the Procurement Hub, triage and risk classification framework, vendor onboarding and offboarding workflows, and oversight requirements.

based on their stated intent, handling requests where AI cannot determine intent (default route to Gateway) and redirecting non-procurement queries to the appropriate destination.

- Validate triage responses for accuracy and completeness, confirming or overriding classification with documented rationale, and editing incorrectly answered triage responses to trigger score recalculation.

of all incoming requests, ensuring all requests are actioned within the 24-hour response SLA, and monitoring and escalating overdue or aged items via established escalation protocols.

-preparing comprehensive handover summaries, capturing handover notes against each work item, and ensuring confirmed and classified requests are transitioned clearly and in a timely manner.

connecting users to Sourcing, Payment and TPRM teams as required and ensuring requestors understand the actions they are responsible for completing…