Director, Security and Risk Services
Listed on 2026-08-24
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IT/Tech
IT Consultant, IT Project Manager, Change Management, Data Science Manager -
Management
IT Project Manager, Change Management, Data Science Manager
Director, Security and Risk Services
As part of Delivery Excellence, our Security and Risk Services team empowers enterprises to build resilience and strengthen their operational and security posture across their most critical risk and compliance domains. We partner closely with customers to drive security adoption, risk mitigation, compliance excellence, and demonstrable business value through our Security and Risk product portfolio.
The role involves leading services delivery execution for Security and Risk customers across the US and Canada. You will manage senior-level technical consultants and Business Process Consultants (BPCs) to deliver transformative solutions while driving key strategic initiatives. You will be instrumental in expanding the Service Now Security and Risk footprint, ensuring delivery excellence, nurturing deep customer relationships, and maximizing customer value realization in the security and risk domain.
Strategic leadership & security innovation includes managing delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives and customer implementations. Partner with the Acceleration & Modernization (A&M) team to lead programmatic rollout of AI-powered security and risk automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes.
Customer success & delivery excellence involves providing active, visible leadership to your team of technical consultants and BPCs, fostering a high-performance and customer-centric delivery culture. Build and maintain strong executive relationships with key customer stakeholders, including Chief Information Security Officers, Chief Risk Officers, Chief Compliance Officers, Chief Information Officers, and business transformation leaders.
Cross-functional collaboration & ecosystem leadership includes driving collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Security and Risk solutions.
Core experience & expertise includes 12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance, with a proven track record delivering solutions across security operations, risk management, and compliance domains ven ability to consult, influence, and establish credibility with executive-level stakeholders, including CISOs, Chief Risk Officers, Chief Compliance Officers, CIOs, and other business leaders.
Technical & Service Now knowledge includes extensive experience delivering customer success and services in the security and risk domain, with deep understanding of operational challenges, business priorities, and security transformation drivers. Service Now security and risk management experience and certifications are highly desirable.
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