Technical Client Support Specialist

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable.

From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations across North America and beyond, our proprietary platform powers a unified player experience. Whether it’s through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment.

Based in Dallas, Texas and reporting to the Client Support Manager, the Technical Client Support Specialist is the first point of contact when one of our licensed partners or venue operators needs technical help with their Batbox simulators. You’ll troubleshoot and resolve hardware and software issues across our Batbox simulators and supporting technology, including simulator equipment, computers, connected devices, system access, and software that powers the Batbox experience.

You’ll support partners and venue operators across North America by phone, email, and chat, work through technical problems from start to finish, and clearly document and elevate issues when additional support is needed.

You’ll also help keep Batbox’s internal technology running smoothly by administering Google Workspace, setting up and removing users, managing groups and permissions, and keeping employee accounts and access secure and organized.

Because Batbox simulators operate inside live entertainment venues, technical issues can directly affect gameplay, guests, and venue operations. You’ll need to be comfortable troubleshooting both hardware and software, staying calm when something isn’t working, and explaining solutions clearly to people who may not have a technical background.

This is an onsite, non-exempt hourly position based in Dallas, Texas. You’ll participate in a rotating on-call schedule for urgent evening and weekend simulator support. Occasional domestic travel to Batbox partner venues may also be required when an issue cannot be resolved remotely.

Your commitment to our core values of 'Be a Good Human', 'Amp the Experience', 'Lead Together', and 'Level Up' and your dedication to our pillars of 'Craft Legendary Experiences', 'Powered by People', 'Build for the Future', and 'Beyond the Game' will contribute to a future that's innovative, scalable, and beyond the ordinary.

• Batbox Simulator & Client Support: Own technical support issues from start to finish for Batbox simulators across our network of licensed partners and venue operators. Troubleshoot hardware, software, connectivity, system access, and other issues by phone, email, and chat, and work closely with the Client Support team to prioritize and resolve problems quickly.
• Internal Technology Support: Be a go-to resource for Batbox team members when they need help with account access, email, permissions, devices, or everyday technology tools. Solve issues directly when you can and connect the right internal team when deeper support is needed.
• Venue & Simulator Training: Help train partners and venue teams on how to operate, maintain, and troubleshoot Batbox simulators so they feel confident running the experience day to day. Support both new partner and venue launches and existing locations that need additional training.
• Troubleshooting Guides & Knowledge Base: Turn what you learn from solving real technical issues into useful support resources. Document common problems, root causes, troubleshooting steps, and solutions so both clients and internal teams can resolve issues faster in the future.
• IT Systems & User Administration: Keep Batbox’s internal systems organized and secure by managing user accounts, permissions, licenses, access, security settings, and shared resources across our technology…