Solutions Specialist

Responsibilities

• Collaborate with the sales team as a Solution specialist in customer presentations helping
• customers select the correct solution.
• Determine and document the technical requirements to meet the client goals and function as a
• liaison between the Sales team and product development teams.
• Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.
• Coordinate the transition between pre-sales and implementation once sale is closed.
• Onboard the customer starting with the kick-off meeting followed by preparing and managing the
• detailed implementation plan following the company guidelines.
• Initiate procurement related activities with the various internal and external procurement teams
• Work with customers to review the business process and create a business process document
• and process mapping document.
• Schedule and manage weekly implementation call with customers and publish weekly status
• reports.
• Coordinate with the Installation team to plan travel for installation if needed.
• Conduct an overall validation of the solution scope and manage the transition through go live.
• Prepare training plans and execute onsite & remote training.
• Travel to customer site as part of implementation & onsite go-live assistance.
• Setup transition sessions to Support, introduce to customer and initiate hand over.
• Review installation with the customer and get a sign off for Go-Live followed by formal feedback
• from customer.
• Act as a primary point of contact, maintaining customer relationship and work towards customer's success via the use of the company solutions and services.
• Schedule and manage periodic meetings with customers according to company guidelines.
• Manage any critical issues through resolution and follow up in collaboration with internal teams.
• Any other tasks assigned by manager or company.

• High School Diploma, associate degree or higher Preferred
• Adequate knowledge of electronics and basic Network knowledge with router and access point
• configuration knowledge. Proficient in technology, especially Microsoft Office applications.
• High attention to detail, strong analytical and organizational skills.
• Proactive qualities with the willingness to learn.
• Ability to work well under pressure and with minimal supervision.
• Experience working in Venue Management Systems providers, Cashless system providers,
• Family Entertainments (FEC), Amusement and Theme parks a plus.
• Team player, willing to help and support other employees and departments.

• Candidates will be required to pass a background check and drug screening.
• Must be able to work long hours seated and in front of a computer.
• This position requires the Candidate to be based in Dallas.
• Valid US driver's license, Valid Passport (travel to national & international locations as needed).
• Willing to work flexible hours including weekends and evenings based on customer demand.
• Willing to travel to customer locations as necessary.
• Candidate will be required to work out of Dallas, US office.