Hardware Support Technician

Hardware Support Technician

Location :

- Dallas, TX

1-3 years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

The roles and responsibilities of Hardware Support Technician are as follows:

• Provide hardware break fix support, typically by whole unit swap

• Manage spares provided on site

• Provide deskside support, as described

• Execute installations and changes

• Deliver an excellent level of customer service

• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

• Interface with multiple levels of end users, management, 'VIPs' and local technical staff.

• Troubleshoot issues on multiple computer platforms:
  Macintosh, Windows, Linux, and mobile devices

• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

• Responsible for asset tagging and entering all incoming equipment into our asset management system

• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

• Strong Microsoft Office skills (Outlook, Word, and Excel)

• Effective communication in English and local languages

• Windows - 6+ - yes
• Hardware - 5+ - Yes
• Service Now - 5+ - Yes
• Apple Macs - 2 - Yes
• Office 365 - 3 - Yes
• Adobe - 3 - Yes