Help Desk Support Specialist - Onsite

Genesis
10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This is a contract opportunity. This role provides comprehensive end-user and network support for all software applications, hardware, and software installations. The specialist will handle upgrades, patches, and data backup and recovery procedures within a financial services environment, ensuring compliance with all policies and regulations.

Responsibilities:
Diagnose and resolve end user hardware and software issues in a timely and courteous manner Provide technical guidance to end users utilizing non-technical terminology Log and maintain detailed records regarding customer inquiries and related solutions Properly escalate unresolved issues to the next level of support Perform administration of Windows Server, Desktop Operating Systems Windows 7, Windows 10, Microsoft Office, Exchange 2010 and higher, Office 365, Photoshop, network switches, and routers Perform data backup, recovery, and testing in a tightly controlled environment Document network and data workflow using Visio or other graphical tools Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet Install, configure, and manage virtual technologies, VMWARE, VSPHERE, VCENTER, ESXi Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center Assure compliance with all client policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations Requirements:
High school diploma 1-2 years of experience in a similar role Prior experience supporting a bank or financial institution Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties Proficient problem resolution and root cause analysis skills Excellent written and verbal communication skills Ability to lift up to 25 pounds Desired skills:
Associate's or Bachelor's degree in computer science or related discipline ITIL familiarity is a plus Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis
10:
Access to hundreds of clients, most who have been working with Genesis
10 for 5-20 years. The opportunity to have a career-home in Genesis
10; many of our consultants have been working exclusively with Genesis
10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.