ServiceNow Architect

JOB DESCRIPTION

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

The Service Now Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the Service Now Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the Service Now platform, and possesses advanced Service Now knowledge and skill.

Responsibilities for the Service Now Platform Architect can vary, but includes:

• Creates and maintains a detailed view of existing architecture
• Aligns Service Now platform capabilities to business strategy and Service Now roadmap
• Leads the Platform Support Team in implementation of technical good practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs
• Provides leadership and participates in implementing new requirements on the Service Now platform
• Contributes to governance processes
• Stays current on Service Now products and applicable integrated technologies

• Enterprise Security and Architecture
• Enterprise and/or IT Service Management
• Service Now Advanced System Administration
• Service Now Application Development
• Scripting – JavaScript – Web Services – HTML – CSS – TSQL – AngularJS
• Performance Analytics and dashboarding
• Scoped Application development and Work spaces
• Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer
• Strong communication skills that include the ability to write clearly and concisely
• Experience with modern Service Now features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)

• 3+ years overall experience as a Service Now Platform Architect
• Experience with database design schemas and data modeling
• Requirements-gathering experience
• Strong ability to align and document business process and requirements with a technical implementation
• Experience with middleware and discovery technologies
• Direct experience implementing the following:
• IT Service Management (Incident, Problem, Change, Service Catalog)
• Strategic Portfolio Management - Project and Demand Management
• IT Operations Management (Discovery, Event, Service Mapping)
• Customer Service Management

• Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)
• Candidates with relevant certifications are preferred, including but not limited to the following:
• Certified System Administrator
• Certified Application Developer
• CIS – IT Service Management
• CIS – Customer Service Management
• CIS – Project Portfolio Management

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.