Desktop Support

Senior Desktop Support

We are seeking experienced Help Desk Support Technicians to join a fast-paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands-on, customer-focused, and comfortable resolving issues directly with end users over the phone—not just via email. You'll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization.

Location:

Dallas, TX Onsite

Duration: 3-6 Months

Rate: $25 - $30/Hour

• Provide front-line desktop support for Office 365, Windows 11, and general software and hardware issues.
• Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.
• Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.
• Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.
• Image systems and configure computers for new deployments and large-scale desktop migration efforts.
• Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.
• Track IT assets accurately, ensuring proper documentation and inventory control.
• Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.
• Pack, ship, and receive hardware following established procedures.
• Document issues, troubleshooting steps, and resolutions clearly in the help desk system.