Onboarding Technical Consultant

Centre Technologies is a leading Managed Services Provider, Cloud Delivery and Cyber Security Company that provides secure by default solutions for our customers in the Houston, Austin, San Antonio and Dallas and surrounding areas. We employ IT experts who are able to identify, assess, design, deploy, and support any IT solution from the classic to the cutting-edge.

Centre Technologies is based in Texas and stands apart from its competitors with its methodologies, employees, and approach to IT solutions. The embodiment of this is our C-Stack™ methodology for creating a technology blueprint tailored to our customers that’s fully optimized for speed, security, efficiency, scalability, and manageability. We deliver IT solutions that look at a company’s big picture – not just provide product fulfillment.

We tailor our Enterprise Consulting solutions to meet unique needs.

We are excited to announce that we are expanding and looking to grow our team with a new Centre Assist Onboarding Technical Consultant!

Position Summary

The Onboarding Technical Consultant is a Tier 2 technical delivery role responsible for independently assessing, documenting, securing, and preparing new client environments for ongoing managed support. This position performs onsite and remote technical discovery, deploys and validates Centre tools and standards, resolves intermediate infrastructure and endpoint issues, and partners with Project Services and Centre Assist throughout active onboardings. The role also serves as a technical liaison between the client, project team, and receiving support team.

Essential Duties And Responsibilities

Frequent local travel and occasional out-of-town travel required

• Lead technical assessments of new client environments, including endpoints, servers, identity, Microsoft 365, networks, security controls, applications, vendors, backups, and support dependencies
• Validate physical and logical asset inventories at client sites, including hardware make, model, role, location, warranty, configuration, and support status
• Partner with Project Services and other technical teams to complete onboarding, remediation, migration, and implementation activities
• Identify, document, prioritize, and escalate technical issues, risks, blockers, scope concerns, and change-order triggers in a timely manner
• Prioritize assigned work, manage competing technical tasks, and meet project milestones and deadlines
• Independently troubleshoot Tier 2 issues involving Windows endpoints and servers, Microsoft 365, identity, networking, virtualization, file services, and remote access
• Deploy, configure, test, and troubleshoot approved onboarding tools, agents, applications, and equipment using RMM, scripting, Group Policy, Intune, and vendor portals
• Enter time, expenses, project notes, task status, and required documentation accurately and on or before established deadlines
• Maintain current knowledge of infrastructure, cloud, endpoint management, cybersecurity, automation, and MSP technology trends; embrace change and continuous improvement
• Act as the technical liaison between the client, Project Services, Client Services, Security Operations, Platform Services, and other delivery teams
• Support change-management, go-live, validation, and operational handoff activities
• Recommend improvements to onboarding workflows, automation, documentation, validation, and quality controls
• Align technical findings and recommendations with Centre standards, the approved scope, client requirements, and Centre’s IT blueprint
• Prepare complete, concise, and support-ready documentation, including technical configurations, environment diagrams, vendor records, known issues, risks, and validation evidence
• Provide daily updates on completed work, progress, blockers, risks, and next steps to the Project Manager
• Translate business needs and environmental findings into practical, secure, and supportable technical solutions
• Manage deployment and configuration of equipment in compliance with established technology, security, and asset-management policies
• Validate administrative access, licensing, monitoring, alerting, patching, endpoint protection, backups, and…