Ambulatory Epic Trainer

• The Epic Trainer (ET) is to serve as an expert for Epic workflows and is responsible for conducting one on one and classroom training for clinical and non-clinical end users.
• The ET will provide any ongoing training and assist end users with Epic training-related questions.
• The ET will serve as a point of contact for end users and will work closely with the members of the Epic team to achieve the goal of providing training.
• The ET will provide ongoing service relationships between the Health Informatics Training department and its direct application customers, and is a liaison to other departments and entities. They will assist in reporting all issues that arise during support to the respective HIs.
• The ET must live in the DFW area and be able to travel to the Methodist hospitals and affiliated clinics for training and support.
• Supports the mission, vision, values and strategic goals of Methodist Health System.

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• The Epic Trainer (ET) is to serve as an expert for Epic workflows and is responsible for conducting one on one and classroom training for clinical and non-clinical end users.
• The ET will provide any ongoing training and assist end users with Epic training-related questions.
• The ET will serve as a point of contact for end users and will work closely with the members of the Epic team to achieve the goal of providing training.
• The ET will provide ongoing service relationships between the Health Informatics Training department and its direct application customers, and is a liaison to other departments and entities. They will assist in reporting all issues that arise during support to the respective HIs.
• The ET must live in the DFW area and be able to travel to the Methodist hospitals and affiliated clinics for training and support.
• Supports the mission, vision, values and strategic goals of Methodist Health System.

• Bachelor's Degree in healthcare informatics, nursing, or other related field preferred.
• Equivalent work experience in healthcare can replace the educational requirement.
• Credentialed in an Epic Application Module preferred; otherwise credentialed in primary Epic Application within first three months.

• Licensure as a Registered Nurse preferred - if licensed, maintains current licensure.

• 1+ years of Epic Trainer experience is highly preferred.

• Previous Informatics experience and experience with training during Epic implementation preferred.
• Routinely round and support your assigned hospital/clinic region.
• Continually assesses educational needs and provides additional training based on hospital/clinic rounding based on Signal data and results shared from Epic’s productivity reports.
• Experience facilitating classroom and one-on-one learning in a clinical setting preferred.
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.
• Ability to analyze highly complex systems and workflows.
• Ability to conceptualize, plan, organize, coordinate, and manage the work assigned within the department.
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Ability to manage assigned tasks and activities associated with an intended outcome and timeline.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
• Ability to develop new skills.
• Ability to collaborate and build consensus with stakeholders, and at time ensuring convergence.
• Ability to understand and adhere to operational standards, policies, and procedures.
• Ability to identify risks and issues and report to Team Lead, Manager or Director in a timely manner with resolution or recommended.
• Ability to identify and recommend solutions for new and unfamiliar challenges.
• Ability to analyze data, draw conclusions and interpret results.
• Familiar with current issues and trends in healthcare and clinical operations in a healthcare system.
• Healthcare knowledge base that promotes a high level of credibility with organization end users and executives.
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a healthcare setting.
• Demonstrates basic knowledge of change management principles and team work.
• Proficient in Microsoft software (Outlook, SharePoint, PowerPoint, Word, Excel etc.).

• Works collaboratively with team members and informs leadership of all events pertaining to the operations of assigned applications and assigned projects.
• Conducts one-on-one and classroom training sessions for new and existing end users, delivered in person and via Zoom. Adapts training methods to accommodate different learning styles, experience…