Site Reliability Engineer

Senior Site Reliability Engineer

Cleveland, OH, Pittsburgh, PA, or Dallas, TX

Your future duties and responsibilities:

• Monitoring distribution systems and notifying them of any potential issues.
• Assisting with troubleshooting on call.
• Managing and tracking incidents such as outages.
• Facilitating analysis meetings to discuss incidents.
• Identifying automation opportunities for automation specialists to review and execute.
• Watching over in scope and related systems to ensure reliability for customers.
• Ensuring process follow ups and coordination until the event completion.
• Extensive applications support experience with troubleshooting issues including analyzing log files.
• Should be able to participate in critical issue calls and contribute expertise to resolve the issues.
• Very strong in technical concepts, analytical and problem-solving skills, with ability to confidently interact with other client-side teams.
• Research and replicate the user experience to validate the solutions.
• Resolve issues that other junior team members are unable to solve.
• Provide technical solutions to problems encountered in the team.
• Provide innovative ideas and solutions to complex as well as rather simple looking problems.
• Should be flexible to extended and weekend hours during critical timelines to provide periodical oversights.
• Should be able to work in business hour overlapping shifts for critical meetings and activities.

Required qualifications to be successful in this role:

• Overall 5+ years of IT experience.
• 2 to 3 years of business analytics and technical lead experience.
• Solid understanding of production support activities with client facing experience.
• Knowledge of system management and support analytic tools.
• Self initiative, details oriented, capable of bringing new ideas to the table.
• Demonstrated ability to propose the most efficient and cost effective solutions.
• Ability to work with multi geological teams and collect the inputs for analysis.
• Good understanding of AI Ops and NLP.
• Ability to provide thought leadership for process improvements and documenting the knowledge.
• An inherent ability to solve problems and provide solutions.
• Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs.
• Excellent knowledge of database (PL/SQL, Oracle, DB2).
• Experience developing and consuming SOAP and REST web services for an operational/production environment.
• Excellent Knowledge of Tomcat, Apache, WAS, and IIS.
• Extensive experience of Linux systems.
• Good knowledge of Windows and Linux server configurations.
• Researches and evaluates alternative technical solutions.
• Understanding on Agile Methodology.
• Experience on monitoring tools like Dynatrace, DT Managed, Glass Box, ITCAMS, True Sight, OEM.