IT Support Specialist

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Full Time Dallas, TX, US

6 days ago Requisition

Petro-Hunt, L.L.C, a Dallas, Texas mid-sized independent Oil and Gas Exploration Company, is seeking a Help Desk Technician for its Uptown Dallas office.

Petro-Hunt, L.L.C. is a privately held independent oil and gas company headquartered in Dallas, Texas. Owned and operated by the William Herbert Hunt family, Petro-Hunt and its affiliates are actively engage in various industries with a primary focus in the oil and gas industry.

Our company traces its roots to the 1920s, when the legendary H.L. Hunt entered the oil and gas business in El Dorado, Arkansas, and later played an active role in developing the East Texas Oil Field from the drill test of the Daisy Bradford #3.

Today, Petro-Hunt is a Top 10 Private Liquids Producer in the U.S. with operations in six states. We are more than just an oil and gas company -- Petro-Hunt actively purchases minerals and royalties, owns and operates a gas processing facility, is part owner of an oil refinery, actively invests in real estate development, and operates a private equity alternative investment division.

The ideal candidate will have experience supporting Windows environments, Active Directory administration, desktop hardware, printers, scanners, VoIP systems, and conference room technologies. This role requires excellent troubleshooting skills, strong customer service abilities, and experience supporting executive-level users.

• Provide first and second-level technical support for hardware, software, network, and connectivity issues.
• Troubleshoot and resolve desktop, laptop, mobile device, and peripheral issues.
• Respond to service desk tickets, emails, phone calls, and walk-up requests in a timely manner.
• Install, configure, and maintain computer systems and related hardware.

• Create, modify, disable, and manage user accounts in Active Directory.
• Manage user permissions, group memberships, password resets, and account access requests.
• Support onboarding and offboarding activities for employees.
• Install, configure, and troubleshoot business applications and operating systems.
• Deploy software updates, security patches, and system upgrades as required.
• Maintain software licensing and ensure systems remain compliant and up to date.

• Configure, troubleshoot, and maintain printers, scanners, and other office technology.
• Diagnose hardware failures and coordinate repairs or replacements.
• Maintain inventory of IT assets and equipment.

• Set up and support conference rooms, meeting spaces, and presentation technology.
• Troubleshoot audiovisual equipment, displays, video conferencing systems, and connectivity issues.
• Ensure conference room equipment is functional and ready for executive and departmental meetings.

• Support and troubleshoot VoIP phone systems and related communication technologies.
• Assist with phone provisioning, user moves/adds/changes, and call routing issues.
• Coordinate with telecommunications vendors when necessary.

• Configure and deploy new workstations, laptops, monitors, docking stations, and peripherals.
• Perform physical workstation installations, including desk arm mounts and ergonomic setup adjustments.
• Ensure professional cable management and clean workspace organization.
• Support office moves, workstation relocations, and departmental reconfigurations.

• Provide…