IT Desktop Support- Correctional Health

Location:

Jail North Tower

With guidance from IT Leadership, provides hardware technical support for desktop PCs, laptops, virtual desktops, tablets and other mobile devices, terminals, monitors, PDAs, printers, thin clients, bar-code scanners, audio/visual equipment, telephone handsets, workstation on wheels (WOW) carts, card & badge readers, document scanners, handheld scanners, time clocks, signature pads/ePads, and other connected peripherals. Provides installation/moves/adds/changes ('IMAC'), configurations, upgrades and problem resolutions.

Helps manage customer relations and support. Assists Manager/Supervisor with Parkland Projects, as needed.

• Prefer Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field.

• Must have 2-5 years of experience in a large, enterprise IT operations environment.
• Must have experience in troubleshooting, repairing, and configuring end-user technologies, which include:
• Hardware (Desktops, Laptops, Tablets, handheld devices & peripherals)
• Operating systems (e.g. Microsoft Windows, IOS, Android)
• Software (e.g. MS Office, Adobe Pro, MS Visio, Crystal Reports)
• Experience in a virtualized environment using VMWare Mirage and View a plus.

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

• Prefer Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Technology Specialist (MCTS), or CompTIA A+ certification.

• Must be able to follow established process and procedures developed to ensure consistent management of enterprise end-user technology solutions.
• Must be detailed oriented and be able to demonstrate the ability to properly document the troubleshooting steps and resolutions for assigned tickets.
• Must have effective communications skills in order to interact with customers and internal IT staff members.
• Must have ability to troubleshoot, identify and resolve problems regarding end-user devices and peripherals.
• Must have sound knowledge of end-user operating systems, hardware and software currently used at Parkland.
• Must have sound knowledge of network and telecommunications concepts.
• Must be customer service oriented.
• Must be able to mentor junior team members, as needed.

Requisition