DAL IT Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

The BCG IT Specialist position's main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

• Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
• Aid in the maintenance of local technology to increase reliability, security, interoperability, and efficiency of customer work while reducing costs.
• Understand and effectively discuss services and software provided by IT Service
• Capture feedback and evaluate impact of IT Service offerings
• Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
• Support a variety of operating systems and vital applications
• Assist with hardware and software asset tracking and inventory management
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
• Assist with on-site technical support at special events, including staff meetings and customer meetings, etc.
• Communicate frequently with end users as well as with local, regional, and global support teams regarding the status of their issue
• Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
• Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
• Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
• Achieve annual goals and objectives, developed in agreement with IT Service organization and local management
• Assist with general office projects as needed

• Great teammates. They help team members achieve more when they’re around. They are not afraid to pitch in to get a job done and are proactive in helping their colleagues.
• Professional.They can deal with all levels of an organization and provide an extremely professional impression of themselves and the company.
• Organized.They thrive in a highly organized environment where they can build and improve processes
• Service focused.Impressing both our internal and external clients is a priority. Our office IT group flourishes with first rate customer service and good communication skills.
• Hands on.They enjoy picking up tools to make and fix things. Whether it’s digging in to fix a computer or helping to rearrange the office, they are driven to do what is needed.

• Commitment to customer service and needs of the entire BCG user community
• Solid communication skills
• Displays self-starting demeanor, resourcefulness and integrity
• Reliable and harmonious team member; displays consideration and respect for others
• Displays tact, diligence, and the ability to handle stressful situations
• Demonstr…