Desktop Support Analyst

Description

This role is responsible for providing first-line technical support to employees, ensuring timely issue resolution and maintaining high-quality service delivery. The ideal candidate will be experienced in Microsoft 365 administration, account management, and troubleshooting within Windows-based environments. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

POSITION: DESKTOP SUPPORT ANALYST

LOCATION:

DALLAS, TX (ON-SITE)

DURATION: 6 MONTH CONTRACT TO HIRE

HOURLY RATE: $25 - $30

Responsibilities:

+ Provide first-line technical support via phone, email, and ticketing system, ensuring prompt resolution of IT issues.

+ Perform account management tasks including creating and managing user accounts and permissions within Active Directory.

+ Administer and troubleshoot Microsoft 365 applications, including license management, email tracing, and email whitelisting.

+ Support One Drive and Azure device enrollment, ensuring proper configuration and connectivity.

Requirements

Required Knowledge/

Experience:

+ 2-3 years of experience in a similar IT support role with senior-level troubleshooting responsibilities.

+ Strong proficiency with Windows environments and Active Directory administration.

+ Hands-on experience with Microsoft 365 administration and end-user support.

+ Familiarity with Azure services, device enrollment, and cloud-based applications such as One Drive.

+ Experience using Ring Central for call handling and queue management.

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