More jobs:
Portfolio Analytics - Engineering Support
Job in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-09-05
Listing for:
United Software Group
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Engineering Support Level 2 - Portfolio Analytics
Local candidates only.
Role:
Engineering Support Level 2 - Portfolio Analytics, Support experience preferably in 4-10 years range
Responsibilities:
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams.
- Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Work closely with the engineering team to drive resolution of client issues.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
- Create documentation/runbooks and code snippets to share with clients and internal engineering teams
Key criteria:
- Must be comfortable coding in Java, Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
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