IT Support Specialist Dallas, TX
Job in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-09-05
Listing for:
Robert Half
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Technical Support Specialist
We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.
LOCATION:
DALLAS, TX
DURATION: 6 MONTH CONTRACT TO HIRE
RATE: $25-$30/HOUR
Responsibilities:
- Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.
- Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.
- Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.
- Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.
- Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.
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