Internal AI Skills & Efficiencies Resource

Internal AI Skills & Efficiencies Resource Role (Part-Time, Remote 15-20 Hours/Wk)

This is a critical part-time resource role focused on accelerating internal adoption of LenaI and Lenwork—Marsh's enterprise AI productivity platforms. The successful candidate will bridge the gap between emerging AI tools and day-to-day workflows, enabling teams across the organization to unlock efficiency gains and develop sustainable AI skills. Rather than a traditional AI trainer position, this role is strategic: you will identify workflows where AI creates the highest impact, design targeted enablement interventions, and model best practices that other teams can replicate cess means moving the organization from AI awareness to AI fluency.

Enable 30–50% of your assigned departments or functions to meaningfully integrate LenaI and Lenwork into daily work within 6 months, with measurable improvements in task completion time, quality, or capacity freed for higher-value work.

• Assess workflows and pain points:
  Interview teams to identify where AI creates immediate value (e.g., report drafting, data analysis, research acceleration, document processing, meeting prep).
• Design targeted microlearning:
  Create focused, hands-on training sessions (30–60 min) for high-impact use cases rather than generic AI 101 sessions.
• Deliver live and self-guided training:
  Run interactive workshops and record reusable tutorials that teams can reference later.
• Tailor content to functions:
  Recognize that Finance teams, HR, Operations, and Client Services have different AI leverage points; customize examples and exercises accordingly.

• Master both platforms:
  Become expert in LenaI (internal AI assistant) and Lenwork (AI project orchestration platform). Understand their strengths, integration points, and common use cases.
• Create internal resources:
  Build a living knowledge base (quick-start guides, prompt templates, workflow examples, FAQ, troubleshooting) that teams can self-serve from.
• Identify edge cases and limitations:
  Help teams understand what AI does well vs. where humans remain essential; prevent misuse and frustration.

• Document and showcase wins:
  When teams see productivity gains, document the workflow change, quantify the impact, and share as a case study to encourage others.
• Build reusable templates and prompts:
  For common tasks (meeting prep, report summarization, email drafting, data cleanup), create shared templates that teams can adapt.
• Create feedback loops:
  Share learnings and friction points with the LenaI/Lenwork product teams; help shape the platform roadmap based on user needs.

• Track adoption:
  Monitor training attendance, platform usage, team feedback, and perceived productivity gains.
• Quantify impact:
  Where possible, measure time savings, quality improvements, or capacity freed. Report monthly to leadership.
• Identify barriers:
  Spot where adoption is stalling and troubleshoot (e.g., change resistance, technical issues, unclear use cases).

• Create peer networks:
  Establish AI Champions groups within departments so experienced users can support peers informally.
• Provide ongoing support:
  Be accessible for questions, troubleshooting, and new use case exploration. Respond within 24 hours to inquiries.
• Share emerging opportunities:
  Stay current on LenaI/Lenwork updates, new features, and industry AI trends; alert teams to new possibilities.

• 2+ years of experience in training, learning & development, operations, or change management.
• Strong communication and facilitation skills:
  Able to translate technical concepts into accessible, actionable guidance for diverse audiences.
• Demonstrated comfort with AI tools:
  Direct personal experience using generative AI (ChatGPT, Claude, or similar) in your own work; not theoretical knowledge.
• Project management discipline:
  Able to juggle multiple training cohorts, track metrics, and deliver on timelines with minimal supervision.
• Problem-solving mindset:
  Able to diagnose workflow inefficiencies and design practical, low-friction solutions.
• Willingness to learn:
  Ability to rapidly become proficient in LenaI and Lenwork, and stay current as the platforms evolve.

• Facilitation or training background:
  Classroom, virtual, or workshop experience designing and delivering learning interventions.
• Experience in Operations, Finance, or Client Services:
  Understanding of workflows in at least one Marsh function area.
• Comfort with data and metrics:
  Able to track adoption, calculate time savings, and present findings clearly.
• Change management experience:
  Exposure to large-scale adoptions or process transformation initiatives.
• Familiarity with LenaI or Lenwork:
  Direct use of either platform; knowledge of integration points or best practices.

The following competencies are…