Information Technology - Software Development - Product Manager​/Oracle E-Business Suite; EBS) Lead

Product Manager/ Oracle E-Business Suite (EBS) Lead

Provide Level 2/3 application support to Client's customers and users of Oracle Cloud Applications and/or Oracle E-Business Suite (EBS). This role supports day-to-day operations, drives continuous improvement initiatives, manages production support activities, and ensures stability across Oracle enterprise platforms supporting Finance, Supply Chain, Procurement, Order Management, and Revenue Management processes.

Oversee day-to-day maintenance activities across Oracle applications and integrated enterprise platforms. Manage issue diagnosis, break/fix activities, incident resolution, problem management, and root-cause analysis for order management, procurement, inventory, billing, invoicing, revenue recognition, and financial processes. Lead a team responsible for configuration updates, testing, regression cycles, release management, and deployment support. Monitor application health, interface processing, scheduled jobs, and integrations to ensure operational stability and SLA compliance.

Coordinate support activities across Oracle Cloud quarterly releases and platform upgrades.

Identify, document, and manage client business and functional requirements. Assess client needs and assist in developing functional specifications for enhancements, configurations, and process improvements. Drive operational efficiency through business process optimization and automation across Finance, Supply Chain, Procurement, Revenue Management, and Customer-to-Cash processes. Collaborate with business stakeholders to evaluate enhancement requests and prioritize production support activities.

Collaborate closely with onshore and offshore delivery teams using Agile and ITIL-based support frameworks. Assist in reviewing functional specifications, test scripts, user stories, and operational documentation. Partner with technical teams to support integrations between Oracle applications and third-party platforms including CRM, payment gateways, tax engines, banking systems, middleware, and data warehouses. Support release planning, deployment validation, and post-production stabilization activities.

Lead client-facing meetings, daily operational reviews, incident management calls, governance meetings, and service review sessions. Facilitate workshops related to solution design, release planning, process improvements, and operational excellence initiatives. Manage escalations, communicate service impacts, and provide executive-level status reporting. Contribute to transition planning, knowledge transfer activities, and managed services operational improvements.

Hands-on experience supporting Oracle Cloud Applications and/or Oracle E-Business Suite in at least two of the following areas:
Financials (GL, AP, AR, FA, CM) Projects. Experience supporting Customer-to-Cash (C2C), Procure-to-Pay (P2P), or Record-to-Report (R2R) business processes. Strong understanding of Oracle/EBS application integrations and cross-functional process flows. Ability to lead client discussions, manage escalations, and govern operational SLAs and KPIs. Experience with ITIL-based incident, problem, change, and release management processes. General understanding of Oracle EBS/Fusion processes, preferred knowledge ~ Oracle AP

Experience supporting Oracle EBS and Fusion Cloud implementations and managed services engagements. Experience in transportation, SaaS, or subscription-based business environments. Working knowledge of Agile/SCRUM and ITIL service management methodologies. Strong analytical, communication, stakeholder management, and leadership skills. Prior experience leading offshore/onshore support teams in a managed services environment.

The ideal candidate will be a client-facing Oracle/EBS support leader who combines deep Oracle functional expertise with strong operational governance capabilities, enabling high-quality production support, continuous service improvement, and exceptional client satisfaction.