Service Desk Agent – Technical Support
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices
- Respond to standard questions, issues, and problems reported via phone, chat, or tickets
- Investigate and respond to standard requests for information and IT issues
- Provide technical support for standard workstation, personal computer, hardware, and software configurations
- Troubleshoot software and hardware issues via telephone, chat, or tickets
- Identify complex issues and refer them to senior staff or other IT groups
- Screen, diagnose, resolve, or refer assigned inquiries and work requests
- Collaborate with staff to resolve complex matters
- Develop understanding of standard workstation, computer, software, and hardware issues and resolutions
- Follow policies, procedures, and standards for end-user support
- Document and report service requests and outcomes
- Perform other assigned responsibilities
- Authorized to work in the United States
- High School Diploma or Equivalent
- Available to work full-time
- Experience with MacOS
- Experience with Linux
- Knowledge of Microsoft Operating Systems (Windows 10/11 and Office 365) and applications
- Knowledge of personal computer technology and hardware as well as cellular telephones
- Knowledge of the M.I.S. environment
- Knowledge of M.A.C. (Moves, Adds, and Changes) and Virtual Desktop preferred
- Knowledge of KCS Method and Knowledge based articles
- Excellent customer service skills
- Aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems with personal computers, workstations, software, and associated hardware
- Availability for on-call rotation (nights/weekends/holidays)
- Availability to work one specified Monday-Friday shift: 10:00am-7:00pm CST, 11:00am-8:00pm CST, or 12:00am-9:00pm CST
Demonstrates expertise in providing technical support for workstations, personal computers, and associated hardware and software, with a strong focus on customer service and problem resolution. Proficient in troubleshooting issues across various operating systems, including MacOS and Windows, while adhering to established policies and procedures.
Highest-signal resume keywords- Technical Support
- MacOS Experience
- Windows 10/11 Knowledge
- Customer Service Skills
- Troubleshooting Skills
- Technical Support
- Troubleshooting
- MacOS
- Linux
- Windows 10
- Windows 11
- Office 365
- Personal Computer Technology
- M.A.C. (Moves, Adds, and Changes)
- KCS Method
- Customer Service Skills
- Analytical Skills
- M.I.S. Environment
- End-User Support
- Service Requests
- Knowledge Based Articles
- Personal Computers
- Workstations
- Cellular Devices
- Virtual Desktop
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