Terminal Automation Specialist

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

(This is NOT a remote role)

Location:

Onsite in Plano, TX

We have an exciting opportunity at DTN where we are seeking a Terminal Automation Specialist to join our customer experience team within the Energy & Refined Fuels sector. This role will provide on-site technical product support and service to DTN's Guardian3 customers, including installation, diagnostics, and repair.

• Assist in the deployment of the DTN Guardian3 terminal automation system at remote customer facilities located in hazardous environments. This role involves travel to these sites as needed, and the successful completion of all required training for hazardous environments and emergencies.
• Collaborate closely with senior technicians and customers to prepare for software deployment, which includes evaluating the current system, configuring the new system, and addressing special circumstances.
• Engage with installation team and customers to resolve control process network issues, involving planning, testing and troubleshooting as network concerns arise.
• Test and evaluate new system releases before site deployment according to manager's test cases.
• Assist with onsite and remote training for users at various levels of software proficiency.
• Offer direct customer phone support to identify and resolve issues related to automation software configuration and operation, with guidance from senior technicians.
• Provide immediate customer support phone support for end-user training.
• Offer after-hours support to customers on a rotational basis.
• Troubleshoot, document and track software issues for immediate customer needs and for periodic review to inform design changes that enhance product quality.
• Support installation and upgrade projects.

• Familiarity with Oracle Database, including installation and general database management.
• Knowledge of SQL for managing relational databases.
• Experience in the petroleum industry, specifically in bulk terminal operations and transaction data management applications.
• Understanding of PLC and flow computer protocols.
• Capability to learn proprietary communication languages such as ModBusTCP, CCM2, FMC Smith, and Optomux.
• Proficiency in TCP/IP networking, serial communications, and machine automation.
• Recognition of the risks associated with the distribution of products in hazardous locations.

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $70,000 and $92,500
. DTN…