Project Coordinator

Get AI-powered advice on this job and more exclusive features.

Job Type: Direct Hire

Compensation: $55,000 - $62,000

GTS Technology Solutions has a full‑time position for a Project Coordinator to serve one or more program clients to oversee the operations of the various Information Technology ticket, warranty and inventory management support functions. The individual is responsible for all GTS related activities required to maintain systems, records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware lifecycle support functions.

This role assists in minimizing the customer’s hardware costs through product standardization, end‑user device tracking, and reporting status to both GTS and customer management. The ideal candidate is capable of working under minimal supervision and will have extensive latitude for initiative and independent judgment to the mutual benefit of GTS and customers. All duties are performed in compliance with internal policies, customer requirements and obligations with detail, rigor and accuracy to meet contractual obligations and customer satisfaction expectations.

The Project Coordinator must maintain a high degree of customer service for all support queries and adhere to all service level agreements (SLAs) and related expectations while taking ownership of user problems and being proactive in dealing with user issues, as well as other duties assigned by GTS management.

• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Logs, addresses and resolves all assigned incidents; engages company, customer or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Hardware support may include, but is not limited to Dell, Lenovo and Acer desktop PCs, laptops and tablets.
• Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
• Adheres to and supports ITIL standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of customer and employee information.
• Maintains a high degree of customer service for all support queries, ticket response urgency, and adheres to all Service Level Agreements (SLAs).
• Demonstrated management and decision‑making skills concerning Information Systems policies, processes, and procedures, with a proven track record of completing tasks and maintaining the highest level of end‑user experience per Service Manual Management.
• Performs other duties and responsibilities as assigned by management.

• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Logs, addresses and resolves all assigned incidents; engages company, customer or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Hardware support may include, but is not limited to Dell, Lenovo and Acer desktop PCs, laptops and tablets.
• Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
• Adheres to and supports ITIL standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of customer and employee information.
• Maintains a high degree of customer service for all support queries, ticket…