Senior Analyst, HR Technology

Senior Analyst, HR Technology

Job Description:

Short Summary

The Senior Analyst, HR Technology is responsible for the administration, optimization, and ongoing enhancement of the organization's HR technology ecosystem, with a primary focus on Workday. This role serves as a key partner to HR, Payroll, IT, and business leaders to ensure HR systems effectively support business operations, Crew member experience, data integrity, reporting, and process efficiency.

At JSX, we're not just a lifestyle carrier - we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As the Senior Analyst, HR Technology, you'll serve as a trusted Workday subject matter expert and help shape how HR technology supports JSX's growing business. You'll translate business needs into practical system solutions, build meaningful dashboards and analytics, lead enhancements and testing, and resolve complex system and data issues. You'll also provide day-to-day direction to an HRIS Associate Analyst while partnering with leaders, vendors, and technical teams to deliver a more joyful, simple Crew member experience.

• Serve as a subject matter expert and primary administrator for Workday and other HR technology platforms.
• Monitor system performance and recommend enhancements that improve efficiency, automation, and the user experience.
• Support Workday releases, upgrades, testing activities, and the implementation of new functionality.
• Design, develop, and maintain HR metrics, scorecards, dashboards and visual analytics in Workday and other reporting tools.
• Create and automate recurring reports and dashboards covering headcount, turnover, recruiting, talent management, compensation, organizational effectiveness and workforce planning.
• Gather business requirements, evaluate solutions and configure or coordinate system and business-process changes.
• Lead and support HR technology projects, including implementations, upgrades, integrations, and process redesign initiatives.
• Partner with HR leadership, Payroll, IT, business stakeholders, external vendors and internal technical teams to deliver successful solutions.
• Protect data accuracy and integrity through regular audits, validation, troubleshooting and issue resolution.
• Serve as the primary escalation point for HR system issues involving applications, business processes, reporting, security, configuration or data.
• Maintain system documentation, configuration records, business-process guides, training materials and user resources.
• Manage and provide day-to-day direction to at least one HRIS Associate Analyst.

• Shape How We Work:
  Influence the systems and processes that support Crew members across JSX.
• Turn Data Into Action:
  Build reporting and analytics that help leaders make confident workforce decisions.
• Own Meaningful Improvements:
  Lead enhancements and projects from business need through testing, implementation and adoption.
• Work Across the Business:
  Partner with HR, Payroll, IT, leaders, vendors and technical teams on high-impact solutions.
• Grow as a Leader:
  Provide direction to an HRIS Associate Analyst while expanding your technical and project leadership experience.

We're looking for someone who is:

• Analytical:
  You can interpret complex data, identify patterns and translate findings into practical solutions.
• Systems-Minded:
  You understand how configuration, security, reporting, integrations and business processes work together.
• Collaborative:
  You build strong partnerships and communicate effectively with technical and non-technical stakeholders.
• Detail-Oriented:
  You protect data integrity, document decisions and test changes thoroughly.
• Proactive:
  You identify opportunities, anticipate risks and move improvements forward with ownership.
• Adaptable:
  You stay effective as priorities, technology and business needs evolve.
• A…