Associate Tools Support Engineer - Tool Customization, Support & Configuration

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This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/hr - $40.00/hr

In this position, you will report to the Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topics such as tool rollout, configuration, and training.

• Ability to work effectively across functional and geographic boundaries.
• Excellent organizational, interpersonal, and communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.

• Provide support for ALM tools, troubleshoot user issues, create new users and projects, monitor usage, and support customization and integration.
• Support deployment, upgrades, and migration of ALM tools across multiple projects and time zones.
• Develop and automate scripts, extract reports, and support configuration management.
• Support testing, validation, and documentation of environment upgrades and new functionalities.
• Coordinate with technical teams for infrastructure support and ensure best practices in tool usage.

• Strong experience with ALM tools like Microfocus QC, ALM, or Octane, including setup and maintenance.
• Proficiency in tool configuration, troubleshooting, SQL, and scripting.
• Experience with project rollout, integration, and managing upgrades.
• Effective collaboration with engineering, project management, and IT teams.
• Excellent communication and training skills.

• Champion inclusion, communicate clearly, build relationships, ensure ownership, inspire growth, and drive change.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Industry: IT Services and IT Consulting