IT Support Specialist

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

We’re hiring an IT Support Specialist who will serve as the frontline of technical assistance across the organization. This role provides timely, customer‑focused support for hardware, software, network, and account‑related issues. The ideal person is a natural problem‑solver who communicates clearly, thrives in a fast‑paced environment, and genuinely enjoys helping others succeed through technology.

Our IT team keeps the organization running behind the scenes—from the tools people use every day to the infrastructure that powers our operations. As a Helpdesk Support Specialist, you’ll be the bridge between people and technology, working closely with employees across every department to ensure they can do their best work without interruption.

• Provide first level support for incoming helpdesk tickets via phone, email, chat, or in person.
• Troubleshoot issues related to Windows/macOS, productivity applications, printers, and mobile devices.
• Assist with password resets, account provisioning, and access management.
• Diagnose and resolve basic network connectivity problems.
• Escalate complex issues with clear documentation.

• Set up, configure, and deploy laptops, desktops, and peripherals.
• Install, update, and maintain approved software applications.
• Perform routine maintenance and ensure devices meet security standards.

• Log all support interactions in the ticketing system with accurate details.
• Create and update knowledge base articles for common issues.
• Follow established IT procedures and contribute to process improvements.

• Communicate solutions in a friendly, patient, and easy‑to‑understand manner.
• Provide guidance to nontechnical users and help them feel confident using technology.
• Maintain professionalism and empathy during high‑pressure situations.

• 1–2 years of experience in IT support or a related technical role.
• Strong understanding of Windows and/or macOS environments.
• Familiarity with Microsoft 365, email clients, and common business applications.
• Basic knowledge of networking concepts (DNS, DHCP, VPN, WiFi).
• Experience with ticketing systems.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Capable of lifting equipment (typically up to 25 lbs.).

A great helpdesk team member doesn’t just fix problems—you’re the bridge between people and technology, ensuring employees can do their best work every day.

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90‑day eligibility for 4% match that vests over 4 years with a one year cliff!
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well‑stocked and we’ve designed the space to have lots of different areas to work— lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone…