IT Technician – Level 2

Location: Dallas-Fort Worth, Texas
Work Arrangement: Hybrid – Remote & Onsite Support
Experience Level: Minimum 3 years of relevant experience

We are seeking an experienced Level 2 IT Technician to join our team in in the Dallas-Fort Worth area of Texas, focusing on supporting our Managed IT clients in various industries. This role requires a skilled IT professional with a deep understanding of industry-specific software and technical requirements.

The successful candidate will handle escalated technical issues, infrastructure management, and provide project support to ensure seamless IT operations for our clients.

• Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and maintain Active Directory, including user accounts, group policies, and access permissions.
• Configure and troubleshoot network devices, including switches, routers, and firewalls.
• Implement and maintain server environments (Windows/Linux) and virtualization solutions (e.g., VMware, Hyper-V).
• Perform routine maintenance tasks such as data backups, patch management, and system updates.
• Provide IT support for industry-specific software commonly used in Oil and Gas, such as SCADA systems, geological mapping software, ERP systems, and drilling applications.
• Implement and support Microsoft Office 365 solutions, cloud environments (Azure, AWS), and VPN configurations.
• Collaborate with clients on IT infrastructure projects, including installations, upgrades, and migrations.
• Maintain accurate and comprehensive IT documentation, including network diagrams, system configurations, and incident reports.
• Ensure the security of client environments by applying best practices for firewalls, antivirus, and data protection.
• Act as a point of escalation for Level 1 Technicians, providing mentorship and technical guidance.

• At least 3 years of hands-on experience in an IT support role, preferably in a Level 2 capacity.
• Strong knowledge of server administration (Windows Server and Linux), networking (LAN/WAN, VLANs, VPNs, DNS, DHCP), and virtualization technologies (VMware, Hyper-V).
• Experience with Oil and Gas industry software, such as SCADA systems, ArcGIS, AutoCAD, Petrel, and ERP systems like SAP or Oracle.
• Proficiency in administering and troubleshooting Microsoft Office 365, Active Directory, and remote desktop solutions.
• Solid understanding of network protocols and experience with configuring switches, routers, and firewalls.
• Strong analytical skills with the ability to troubleshoot hardware, software, and networking issues independently.
• Knowledge of cybersecurity fundamentals and implementation of IT security measures.
• Relevant IT certifications such as CompTIA Network+, CompTIA Security+, or Microsoft, Cisco, or VMware certifications are a plus.
• Excellent communication skills, both verbal and written, with the ability to work effectively with clients and team members.

We offer a dynamic and challenging work environment with opportunities for growth and career advancement. You’ll have the chance to work closely with industry-leading clients in the Oil and Gas sector and gain exposure to cutting‑edge technologies and industry‑specific software.