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Global Service Desk Leader
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-09
Listing for:
Hitachids
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Hitachi Digital Services is seeking a Service Desk Supervisor to lead a global, 24x7 IT support team. You will manage multi-channel support, ensure SLA adherence, and drive incident resolution while coaching analysts and optimizing operations.
The role emphasizes strong leadership, Service Now expertise, and a focus on continuous service improvement to deliver superior end-user experiences.
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