Customer Training Specialist

Job Tread Software Customer Training Specialist

Full Time

On Location in Dallas, Texas

Base Salary + Bonus

Job Summary

Job Tread is seeking dedicated individuals to join our growing Learning & Development Team as a Customer Training Specialist. Within this role, you will actively contribute to the strategic development of Job Tread's customer journey, with a focus on maximizing engagement, increasing retention, and equipping customers with the tools and support needed to build and sustain successful businesses. This position is responsible for customer-facing training, particularly the delivery of live and recorded training sessions, and engaging directly with customers to ensure they understand and can effectively use Job Tread.

You'll be at the forefront of delivering impactful training and education, ensuring our customers are equipped with the knowledge and tools they need to grow and streamline their businesses. You'll also have the unique opportunity to connect with customers through in-person workshops, roundtable discussions, and trade show events, providing hands-on guidance and fostering a sense of community among Job Tread users.

By blending your skills in training and your understanding of the construction industry, you'll help contractors and business owners alike unlock their full potential with Job Tread.

If you thrive on building strong customer relationships, have a knack for delivering dynamic and engaging training, and are excited about empowering construction professionals through innovative technology, we'd love to have you join our team!

Responsibilities

• Deliver training through various methods (e.g., live sessions, video tutorials, and interactive workshops) to accommodate different learning styles.
• Conduct daily introductory training sessions tailored to construction contractors in a variety of industries.
• Host weekly virtual customer roundtable discussions to promote peer-to-peer learning.
• Lead in-person training sessions through customer workshops and events.
• Produce instructional videos for an online repository of resources.
• Monitor the help desk knowledge base, ensuring content remains current and accurate.
• Host customer training webinars for our users to learn from one another.
• Actively participate in the Job Tread user Facebook group, providing training-related support.
• Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
• Assist in developing educational resources and communications for new feature releases, ensuring users are well-equipped to adopt and use new tools effectively.
• Occasionally travel to trade shows to conduct on-site training, assist with sales, and provide on-demand support at the Job Tread booth.

Ideal Candidate Traits

• Strong on-camera presence with confidence and personality
• Background in teaching or training with a focus on engaging delivery
• Ability to respond dynamically to customer needs, including occasional after-hours sessions
• Familiarity with the construction industry is a plus
• Bachelor's Degree or equivalent experience preferred
• 1-2+ years of education and training experience at a SaaS or software company preferred
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and a clear communicator
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between

Perks

• Join a small, growing team as an early team member.
• Upward…