Lead Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high‑quality information through activities that include development of essential infrastructure capabilities to meet client needs and implementing data standards and governance.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. The scope may include research, new development, prototyping, modification, reuse, re‑engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. Software developers work closely with business partners and/or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal/external clients to report and resolve technical support incidents.

• Designing and developing solutions in FIS Integrity and ATS applications
• Resolve critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and escalations as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Execute the pre‑production/production application code deployment plans and end‑to‑end vendor application upgrade process (e.g. SNOW, SF, etc)
• Align risk and control processes into day‑to‑day responsibilities to monitor and mitigate risk; escalates appropriately

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

• Fluid in FIS Integrity application functionality
• Particular emphasis on contract administration, cash management, payment processing, and accounting
• Strong verbal and written communication skills – ability to…