Product Support Engineer - Level 2

## Product Support Engineer - Level 2

Apply remote type:
Fully Remote locations:
CIO KPop-Dallas (US152527) time type:
Full time posted on:
Posted Todayjob requisition :
R-66841
** Who We Are
** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
** The Role
** Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.  ## Key responsibilities
* Perform advanced troubleshooting across software, platform, integration, networking, virtualization, and customer deployment layers.
* Analyze complex product issues, logs, traces, dumps, configurations, environmental conditions, and diagnostic outputs.
* Reproduce customer issues in representative environments and validate workarounds, patches, or other approved solutions.
* Support root-cause analysis and identify feasible workaround options while engineering investigation continues.
* Identify, document, validate, and track suspected defects; prepare complete technical evidence for L3/Product Engineering.
* Coordinate technical escalations and communicate progress, risks, next steps, and expected timelines through approved channels.
* Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content.
* Collaborate with Product Engineering, Customer Support, Professional Services, and other teams during investigation and handoff.## Operational boundaries
* Operate within Wind River support processes, tools, service-level objectives, escalation procedures, and governance requirements.
* Support defect identification, documentation, reproduction, validation, and engineering coordination. Wind River retains product ownership, defect prioritization, engineering resolution decisions, product roadmap decisions, release decisions, and commercial commitments.
* Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment.

Your Future at Kyndryl  Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
** Who You Are
** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.##

Required qualifications and capabilities
* Demonstrated product or enterprise technical support experience in complex software, embedded systems, cloud platforms, or related technology domains.
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