ServiceNow Architect

Service Now Architect (ITSM / ITAM / CMDB)

Type: Contract

Intepros is seeking a Service Now Architect to lead the design, governance, and evolution of a multi-instance Service Now platform environment. This role will focus on end-to-end architecture with a strong emphasis on CMDB
, while supporting ITSM and ITAM capabilities.

This is a post–greenfield implementation environment
, where the architect will be responsible for optimizing the platform, establishing standards, and driving scalable, enterprise-grade solutions.

• Own end-to-end Service Now architecture across a multi-instance environment
• Lead solution design and platform governance
  , ensuring alignment with enterprise standards and best practices
• Define and evolve CMDB strategy
  , including data model, governance, and data quality frameworks
• Architect solutions across ITSM and ITAM modules
  , ensuring scalability and performance
• Drive integration strategy with AWS
  , leveraging API-based architectures
• Partner with engineering teams to translate business requirements into technical solutions
• Review architecture and code to enforce development standards and best practices
• Provide guidance on platform capabilities, roadmap, and optimization opportunities
• Establish governance frameworks, design patterns, and reusable components
• Collaborate with stakeholders across IT, security, and operations teams

• Architecture: Multi-instance Service Now environment
• Integrations: AWS (API-based)
• Tools & Capabilities:
• Flow Designer & Integration Hub
• API-based integrations

• 8+ years of experience in Service Now platform architecture
• Strong expertise in CMDB design, governance, and data modeling
• Hands‑on experience with ITSM and ITAM implementations
• Proven experience in multi-instance Service Now environments
• Strong understanding of API-based integrations
  , particularly with cloud platforms like AWS